Overnight Boarding Policies and Procedures
New CSS Policy
Effective November 1, 2011, the following exceptions to our all-inclusive Boarding Policy will apply:
A $4.00 surcharge will be applied to:
- More than two (2) meals per day.
- Feeding of non-prescription medicines or diet supplements (e.g., fish oil, glucosamine, Lawn Saver, etc.). There is no charge if you place these items in your baggie of individual meals; however, CSS cannot guarantee that the Pet will ingest them.
- Injections of any type – One (1) charge/day.
Reservations and Check-In:
Please call anytime during business hours to make a reservation. You may bring your Pet in anytime the day you are scheduled to Check-In. If it is your Pet’s first visit, please fill out our Online Registration Form to ensure a speedy Check-In. To make a reservation we require a one night’s deposit to hold the room. This deposit is refundable up to 48 hours before scheduled Check-In time. Full Payment is due at time of Check-Out.
Check-Out:
Pets not picked up before closing will incur same nightly Room charge for each unscheduled night’s stay.
Reservations during Holiday Periods require a $75 nonrefundable deposit. CSS’s front desk is closed to the public on the following Holidays and will not Check-In or Check-Out Pets on these days:
- New Years Day
- Memorial Day
- July 4
- Labor Day
- Thanksgiving
- Christmas Day
Vaccinations:
All Pets must meet our Vaccination Requirements. Vaccination records can be faxed to us at: 303.951.6846
Collars and Personal Items:
All pets are fitted with a disposable collar during their stay for easy identification and safety purposes. We do not keep leashes or collars. We are not responsible for items left at Check In or Check Out. Come Sit Stay provides all pets with fleece beds and a toy. We cannot accept any stuffed toys, stuffed bedding, tennis balls or rope toys. A flat bed or blanket is acceptable. You may leave one durable chew toy. Please label all Pet belongings with Pet’s first and last name. CSS cannot guarantee that personal items will be returned, so please do not bring items that are not replaceable.
Feeding:
To reduce digestive upset we encourage owners to bring their Pet’s normal food. Please bring only enough pre-measured food to cover your Pet’s entire stay. Please label the food container with your Pet’s name and feeding amount. Please do not bring bowls, scoops or cups. If you prefer, or if you forget your Pet’s food, Come Sit Stay will provide a high-quality, age-specific food for your Pet at no charge. CSS feeds twice a day. A $4.00 surcharge will be added for any Pet who requires more than two feedings per day. For Dogs that need to be fed separately, CSS suggests purchasing separate rooms. Please be sure to tell our staff at Check In if your Pet has special feeding requirements.
Medication:
Come Sit Stay Pet Resort Staff is happy to administer any medications your Pet requires. Please make sure to tell our staff when making a reservation that your Pet will need medication. Medications must be brought in their original container from the vet or pharmacy and be clearly labeled with your Pet’s name, veterinarian contact info, and dosage. There is no charge for administering medication with the exception of medicated baths and injections. A $4.00 surcharge per day will be added for injections. Nonessential vitamins or supplements will also incur a $4.00 surcharge unless these supplements are included in individual baggies along with the Pets food. CSS cannot guarantee that the Pet will ingest them, however.
CSS reserves the right to refuse any pet that is not up to date on vaccinations or shows signs of illness or injury. Any pet that shows evidence of fleas or ticks will be given a medicated bath at the owner’s expense.
Veterinary Care Policy:
If any pet needs emergency medical attention CSS reserves the right to transport the animal for veterinarian attention at the owner’s expense.
